AIH Rewards Program Terms and Conditions

1. Introduction

IMPORTANT! These AIH Rewards Program Terms and Conditions ("Program Terms") govern the AIH Rewards Program (the "Program") and your participation in the Program. These Program Terms constitute a binding agreement between you and Alaska Industrial Hardware, Inc. ("AIH" OR "we" OR "us"). PLEASE READ THESE PROGRAM TERMS BEFORE PARTICIPATING IN THE PROGRAM, AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS AND INCLUDE A BINDING CONFIDENTIAL ARBITRATION CLAUSE, A WAIVER OF YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS, AND A WAIVER OF YOUR RIGHT TO A JURY TRIAL. BY ENROLLING OR PARTICIPATING IN THE PROGRAM, YOU ACCEPT AND AGREE TO BE BOUND BY THESE PROGRAM TERMS. If you do not agree to these Program Terms, then you should not enroll or otherwise participate in the Program.

2. Eligibility for Program Membership

There is no charge to enroll and participate in the Program.

To be eligible for Program membership, you must: (i) be an individual at least 18 years of age; (ii) be a resident of the fifty (50) United States; (iii) provide all required enrollment information, including a valid name (First & Last), email address, mailing address, and a phone number.

By enrolling in the Program, you are certifying that you meet all eligibility criteria and do not have an existing commercial account with AIH.

3. Earning AIH Rewards Points

To earn points, you must present your AIH Rewards membership number at the time of purchase. To earn Points for qualifying purchases on the Site, at the time of purchase you must have and be logged into an AIH Account linked to your Program Account ("Linked AIH Account").

For every dollar spent on qualifying purchases at AIH, participants will accrue 1 Point.

Qualifying purchases exclude: Returns, Freight, Labor, Restock Charges, Taxes, and Gift-Cards Redemptions.

4. Program Benefits

All purchase history is retained; hence, there's no need to keep receipts for AIH Rewards Points.

As a member of the AIH Rewards Program, participants are eligible for special promotions, offers, and events.

AIH IS NOT LIABLE FOR ANY PROGRAM BENEFITS YOU MAY MISS DUE TO INCOMPLETE OR INCORRECT PROGRAM ACCOUNT INFORMATION.

5. Availability of AIH Rewards Points

AIH Rewards Points become available 30 days after the purchase date.

Once points become available, they may be redeemed for Rewards.

Please login to your Linked AIH Account or contact Customer Service for information on your Point balance.

6. Redeeming AIH Rewards Points

Available AIH Rewards Points are redeemable for Rewards in the form of AIH Digital Gift Cards.

Once at least 100 Points is accrued, they may be redeemed for a $5.00 AIH Digital Gift Card. AIH does not issue partial or fractional Rewards.

Points are automatically deducted from your Program Account once redeemed.

Points and Rewards may only be redeemed by the member for whom they are awarded and are non-transferable.

7. Expiration

Points: Unused Points expire after 1 year of no purchase activity.

Rewards: Once Points are redeemed for an AIH Digital Gift Cards, they are subject to Gift Card Terms and Conditions, here: https://www.aih.com/cardterms

Member Offers: See the terms of each Member Offer for details regarding expiration.

PROGRAM BENEFITS WILL ISSUE AND EXPIRE ACCORDING TO THESE PROGRAM TERMS. PLEASE KEEP YOUR PROGRAM ACCOUNT INFORMATION COMPLETE AND CURRENT TO ENSURE YOU RECEIVE PROGRAM BENEFITS.

8. Data Capture and Personalized Marketing

By joining the AIH Rewards loyalty program, you consent to allow Alaska Industrial Hardware, as well as all participating store locations, affiliates, and partners, to capture and retain your contact and purchase information to provide you with a personalized marketing and communications experience.

9. Marketing Communications

You may optionally elect to receive marketing focused communications, via automated technology, including program related messages, offers and discounts as well as store related marketing messages, via e-mail and/or SMS text message delivery. SMS and e-mail consent is not a condition of program participation and is not required to receive program related offers and discounts. You may OPT-OUT from any SMS message at any time, by replying STOP to any SMS message, and you will no longer receive SMS messages. You may unsubscribe from any e-mail at any time, by clicking UNSUBSCRIBE, and you will no longer receive e-mail messages. When providing consent to receive SMS texts and/or e-mail, you are consenting to receive those communications from all participating stores of the AIH Rewards loyalty program. Message and data rates may apply.

10. Complimentary Offer Incentives

You may occasionally receive complimentary offer incentives. Incentive offers may be issued in recognition of various events, such as birthdays and holidays. You may be notified of offer eligibility using any of the communication channels for which you have provided opt-in consent.

11. Changes to the Program

AIH reserves the right to:

Modify, suspend, or terminate the Program or any of its provisions at any time and without prior notice.

Change reward points values, redemption methods, or any other feature of the Program.

12. Limitations

We reserve the right, in our sole discretion, to adjust, postpone, suspend, or void your Program Benefits, including Points and Rewards, and/or to suspend, revoke, or cancel your Program Account at any time, with or without notice, in the event of actual or suspected (i) human or technical errors; (ii) technical disruptions; (iii) misconduct, fraud, or other activity that impairs the administration, security, integrity, or proper use of the Program, any Program Benefits, or any property of AIH. In addition, we reserve the right, in our sole discretion, to adjust, suspend, postpone, or void your Program Benefits, including Points and Rewards, and/or to suspend, revoke or cancel your Program Account at any time, with or without notice, for any other reason we deem appropriate.

AIH is not responsible for lost or stolen reward points.

Program members are solely responsible for any federal, state, or local taxes and/or government fees that may be imposed in connection with the Program.

The invalidity or unenforceability of any provision(s) of these Program Terms shall not affect the validity or enforceability of any other provision. In the event that any provision of these Program Terms is found to be invalid or unenforceable, these Program Terms shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein.

The headings used in these Program Terms are for convenience only, are not a part of this agreement, and do not affect the interpretation of any of the provisions of these Program Terms. Any reference to the term "including" means "including, without limitation." All references to currency are stated in United States dollars.

13. Data Privacy

By participating in the Program, you agree to AIH collecting, storing, and processing your data for the purpose of managing the Program. AIH will handle your personal data in accordance with its Privacy Policy.

14. Governing Law

The laws of the State of Alaska, without regard to principles of conflict of laws, will govern the Program and any claim or dispute that has arisen or may arise between you and AIH.

15. Contact

For any queries or concerns related to the AIH Rewards Program, please contact our customer service or visit our official website.

These Terms and Conditions may be updated from time to time. It is the responsibility of the participant to stay informed of any changes. Participation in the Program post any changes constitutes acceptance of the revised Terms and Conditions.